LARKWOVEN™ · CUSTOMER CARE
Contact Us
Questions about an order, a garden product, delivery, return, or product care? We are here to help.
The Larkwoven™ customer-support team assists with product questions, order concerns, delivery updates, returns, and refund requests.
SECTION 01
Questions about an existing order
Please include your order number and the email address used at checkout. These details help our team locate and review your purchase more efficiently.
SECTION 02
If there is a problem with your order
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the listing description, contact us promptly. Include a clear description, relevant photographs or video, and a photo of the shipping label or exterior package when delivery damage is involved.
SECTION 03
Before returning an item
Do not automatically send a return to our registered business address. Contact customer support first. Once your request has been reviewed, we will provide the appropriate return instructions and, when applicable, the correct return warehouse address.
SECTION 04
Response time
We aim to respond to customer inquiries within 24 hours. Requests requiring review with a shipping carrier, payment provider, fulfillment partner, or return facility may require additional time.
Official Store Information